Your privacy is important to us. It is our policy to respect your privacy regarding any information we may collect from you across this website.
Information we collect
When you visit our website:
Our servers automatically log your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other standard data provided by your web browser.
When you register for an account, or contact us via the Contact form:
We ask for your name and email address.
Our legal bases for processing
We process information lawfully, fairly and transparently. We only collect and process information about you where:
It’s necessary for us to provide you with your purchase;
It satisfies a legitimate interest, such as for research and development, to market and promote our services, and to protect our legal rights and interests;
You give us consent to do so for a specific purpose (eg. entering your email address so we can contact you regarding your purchase); or
We need to process your data to comply with a legal obligation.
When you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this won’t affect any processing we’ve already done.
We retain information for our sales records and to facilitate additional support after your order is complete. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.
While we retain this information, we’ll protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security.
Collecting and using information
We collect, hold, use and disclose information for the following purposes:
To enable you to access and use our website;
To process your one-off payments;
To provide software you have purchased on the website;
To contact and communicate with you about your purchase or email enquiries;
For internal record keeping and administrative purposes;
For analytics, market research and business development, including to operate and improve our website, associated applications and associated social media platforms; and
To comply with our legal obligations and resolve any disputes that we may have.
Disclosure of personal information to third parties
CityGen3D is supported by third-party providers to facilitate the provision of a transactional website.
These include DNS management, web hosting, payment processing (PayPal), Google Analytics and Visitor Analytics.
We will comply with government and law enforcement requests for data, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.
We do not sell or rent your personal information to marketers or third parties.
International transfers of personal information
The data we retain is stored and processed in the United Kingdom, and/or where we and our third-party providers maintain facilities.
By providing us with your personal information, you consent to the disclosure to these overseas third parties.
Your rights as our user
Choice and consent:
Information from third parties:
You may choose to restrict the collection or use of your personal information by contacting us using the details on our website. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.
Access and data portability:
You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below, and we will take reasonable steps to rectify the issue.
Notification of data breaches:
We will comply with laws applicable to us in respect of any data breach.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can perform certain functions and understand how you use our site. We use first-party and third-party cookies to enable the CityGen3D generator forms, payment processing, and website analytics.
If our assets are acquired we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.
About this policy
The website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
At our discretion, we may update this policy to reflect current acceptable practices. We will take reasonable steps to let users know about significant changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around data and personal information.
If you have any concerns or questions about how we handle your data and personal information, feel free to contact us at
This policy is effective as of 1 November 2018.